Privacy & Security

Tk19 Privacy Policy — How Your Data Is Protected

Tk19 follows the highest standards of technology and policy to protect your personal data. This privacy policy explains in detail what information is collected, why it is collected, and how it is used.

Last Updated: January 2026

How We Protect Your Data

The Core Pillars of tk19's Privacy Protection

SSL Encryption

Every transaction and data transmission is secured with 256-bit SSL encryption. No third party can access your information.

Identity Verification (KYC)

Documents collected during the KYC process are used solely for identity verification and are never sold or shared with third parties.

Data Minimization

Tk19 only collects data that is strictly necessary to provide our services. No unnecessary personal information is gathered.

Secure Data Storage

All your data is stored on encrypted servers compliant with PCI-DSS standards. Firewalls and intrusion detection systems are active to prevent unauthorized access.

Your Control

You can view, correct, or request deletion of your data at any time. You have full control over your personal information.

Regular Security Audits

Tk19's security systems are regularly audited by third-party security experts. Any vulnerabilities identified are addressed promptly.

This privacy policy ("Policy") is a clear agreement between the tk19 platform and its users regarding the collection and use of data. By using tk19, you accept this Policy. If you have any questions, please contact our support team.

1

Introduction & Applicability

Tk19 is a responsible online gaming platform serving users in Bangladesh with Sports Betting, slots, fish games, bingo, and a wide range of other entertainment options. We believe privacy is a fundamental right and treat it accordingly.

This privacy policy applies to the tk19 website (tk19.onl), mobile app, and all related services. It takes effect whenever you register, log in, play games, or use the platform in any way.

Important: This policy may be updated periodically. Any changes will be communicated to your registered email address and noted with a date on this page.

2

What Data We Collect

Tk19 collects data from three main sources: information you provide directly, data collected automatically while you use the platform, and information received from third parties.

Information Provided Directly by You

  • Name, email address, mobile number
  • Date of Birth (for age verification)
  • ID document details (for KYC verification)
  • Payment method details (bKash, Nagad, Rocket number)
  • Messages and information provided when contacting us

Automatically Collected Information

  • IP Address & Device Type
  • Browser type and operating system
  • Time spent on the platform and pages visited
  • Gaming Activity & Transaction History
  • Cookies & Local Storage Data

Our Commitment: We never collect sensitive personal data — such as religious identity, political views, or health information — without your explicit consent.

3

How We Use Your Data

Tk19 uses collected data exclusively for specific, legitimate purposes. Any privacy-related concerns you have will be taken seriously.

Purpose Data Used Legal Basis
Account Management Name, email, mobile Contract Compliance
Identity Verification (KYC) ID document, selfie Legal Obligation
Payment Processing Payment Information Contract Compliance
Fraud Prevention IP, Device, Transactions Legitimate Interest
Support Services Contact Information Contract Compliance
Promotions & Offers Email, Preferences Consent

We never sell your data to advertising networks. You can unsubscribe from promotional emails at any time.

4

Cookies & Tracking Technologies

Tk19's website and app use cookies — small text files stored on your device that help improve your browsing experience.

Cookie Type

Essential

Required for login sessions, security, and core functionality. The platform cannot operate without these.

Analytics

Used to analyze user behavior and improve the platform experience.

Marketing

Used to show you relevant offers and promotions. You can opt out at any time.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may limit certain platform features.

5

Data Sharing & Third Parties

Tk19 never sells your personal data. However, limited information may be shared with trusted partners in certain circumstances:

  • Payment Processor: To process transactions via payment methods such as bKash, Nagad, and Rocket
  • KYC Verification Provider: With regulatory-approved bodies for identity verification purposes
  • Technology Partner: Server Hosting and Security Service Providers
  • Legal Authorities: Relevant authorities when required by court order or legal obligation

Please Note: All third-party partners are required to uphold the same privacy standards we follow. They may not use your data for any other purpose.

6

Data Retention Period

Tk19 retains your data only for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements.

  • Account Information: For the duration of active account and up to 5 years after closure
  • Transaction Records: Minimum 7 years as required by financial regulations
  • KYC Documents: Up to 5 years after verification
  • Support Contact: Up to 2 years after issue resolution
  • Cookie Data: Session cookies — expire when browser is closed; Persistent cookies — up to 1 year

Once the retention period expires, your data is securely deleted or anonymized. Some data may be retained longer due to legal obligations.

7

Your Privacy Rights

As a tk19 user, you have several important rights over your own data. We respect those rights and make them easy to exercise.

Right to Access Information

You can view what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under certain circumstances.

Right to Restrict Processing

You may request that the use of your data be restricted in certain cases.

Right to Data Portability

You can request a download of your data in a structured format.

Right to Object

You have the right to object to your data being used for marketing or profiling purposes.

To exercise your rights: Contact our support team. We will respond to your request within 30 days.

8

Child Protection

Tk19 is strictly for users aged 18 and above. We do not knowingly collect or store data from minors. Age verification is mandatory at registration.

If a parent or legal guardian discovers that their child has registered on tk19, please contact us immediately. We will promptly close the account and delete all associated data.

Warning: Any account found to have registered with a falsified age will be immediately suspended and all associated funds may be withheld.

9

Security Measures

Tk19 uses industry-leading technology to keep your data secure. Our security layers include:

  • 256-Bit SSL/TLS Encryption: All Data Transfers Encrypted
  • Two-Factor Authentication (2FA): An extra layer of protection for account login
  • PCI-DSS Compliance: Compliance with Payment Card Industry security standards
  • Firewall & DDoS Protection: Servers Protected Against Cyber Attacks
  • Regular Penetration Testing: Regular audits conducted by third-party security experts
  • Data Backup: Regular backups stored in a secure location

Please note that no method of transmission over the internet is 100% secure. If you ever believe your account has been compromised, change your password immediately and contact our support team.

10

Privacy Policy Updates

Tk19 reserves the right to update this privacy policy as needed. If changes are made, we will notify you in the following ways:

  • A notice will be sent to your registered email address
  • A pop-up notification will be shown upon logging into the platform
  • The "Last Updated" date at the top of this page will reflect any changes

For significant changes, you will be notified at least 30 days before they take effect. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

The current version of this policy is always available at tk19.onl/privacy-policy Available on the page.

11

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please reach out to our dedicated privacy team. We aim to respond within 48 hours.

Email Support

[email protected]

Live Chat

24/7 Live Support

Your trust is our priority. tk19 is always committed to protecting your privacy. Whatever the issue, we are here to help.

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Start gaming on a safe and trusted platform

Your data is fully protected at tk19. Register for free today and enjoy a safe gaming experience.

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